Frequently Asked Questions

1. How do I know which size knee brace to order?
Measure around the center of your knee and refer to our sizing chart on the product page. It’s important to choose a size that fits snugly while ensuring it doesn’t restrict your circulation.

2. Can I wear my knee brace all day?
Yes, our knee braces are designed for extended wear, but we recommend giving your knee some rest from the brace if you experience any discomfort or if directed by your healthcare provider.

3. How do I wash my knee brace?
Our knee braces are machine washable.

Remove any metal parts if possible, and wash in cold water on a gentle cycle.

Air dry to maintain the integrity of the fibers and fasteners.

4. What is the difference between a hinged knee brace and a compression sleeve?
Hinged knee braces provide more substantial support and stabilization for the knee, ideal for recovery post-injury or surgery.

Compression sleeves offer lighter support and help improve blood circulation, suitable for everyday use and minor pains.

5. Are your knee braces covered by insurance?
This depends on your insurance provider and policy. We recommend checking with your insurer to see if orthopedic braces are covered under your plan.

6. How often should I replace my knee brace?
We recommend replacing your knee brace every 6-12 months, depending on how often you use it and signs of wear such as stretching or loosening of the brace.

7. Can I wear a knee brace over my pants?
Yes, our braces can be worn over thin pants or leggings.

However, for best results and maximum support, wearing it directly against your skin is advisable.

8. Do you offer knee braces for both left and right knees?
Yes, our products are designed specifically for either the left or right knee. Please ensure you select the correct size when placing your order.

9. What is your return policy?
We accept returns within 30 days of purchase, provided the braces are unworn and in their original packaging.

Please contact our customer service for a return authorization.

10. How long does shipping take?
Standard shipping within the U.S. typically takes 3-5 business days.

We also offer expedited shipping options for an additional fee.

11. Can I exchange my knee brace for a different size?
Absolutely! If you find that the size isn’t right, you can return the brace to us in its original condition and select another size. Please contact customer support to initiate an exchange.

12. Are your knee braces suitable for sports?
Yes, our braces are designed to support active lifestyles, including sports like running, basketball, and soccer.

They provide stability and pain relief while being flexible enough to allow athletic movement.

13. Will a knee brace help with arthritis pain?
Yes, our braces can help alleviate the pain associated with arthritis by providing compression and support, which may help reduce swelling and improve joint function.

14. What materials are your knee braces made from?
Our knee braces are made from high-quality neoprene, nylon, and spandex, offering both durability and flexibility for optimal comfort and support.

15. What if my knee brace is uncomfortable?
If your knee brace is causing discomfort, it may not be fitted properly, or it might be the wrong type of brace for your condition. Contact our customer support for guidance on fitting or selecting a different model that might suit your needs better.